As we offer a wide range of products varying in shapes, sizes, weight and order quantity, thus we will only be able to advise you on the delivery cost depending on your orders, delivery address and time. However your orders will still be processed without the delivery cost. It will be best to indicate in the Comments box upon checkout to request for a delivery cost quote. Our customer service team will reply you with the quote within 48 hours after your orders have been processed.
PLACING AN ORDER
Reservation of the items is only confirmed upon receipt of the total amount as all items are subject to availability upon confirmation, thus early confirmation is advised to avoid disappointment.
All rented items are rented for a period of 3 days on weekdays and 4 days on weekends (or otherwise stated) and must be returned by the Return Date; otherwise a daily rental charge will be applicable. If your event date falls on a Wednesday, the item is available for collection on Tuesday and return on Thursday. For event dates that fall on a weekend, the item is available for collection on Friday and return on Monday.
DELIVERY & PAYMENT MODES
I. Self-Collection & Return
Self-collection is available up to 1 working day before the event date and return is available up to the next working day after the event date at our office, 37 Niven Road from Mondays - Fridays between 12.00pm – 8.00pm. Do note that all self-collections and returns are strictly by appointment only. Please email us at firstname.lastname@example.org if you prefer to collect your item earlier.
II. Delivery & Collection
Delivery and collection costs will be advised based on the delivery date, address, delivery and collection time. Please state all details clearly upon checkout for an accurate quotation.
III. Delivery, Setup & Teardown
Delivery, setup and teardown costs will be advised based on the delivery date, setup and teardown time and delivery address. Please state all details clearly upon checkout for an accurate quotation. Upon completion of the event, all items on hire will be collected immediately. If your event date falls on a Public Holiday, surcharges will be applicable.
A separate invoice will be sent to you for the delivery/setup charges. Payment must be made within 48 hours prior to the delivery date otherwise we are unable to proceed with the delivery/setup.
Each item has a replacement fee stated in its description. By confirming your orders, the customer is agreeable to the stated replacement fee. Items that are missing/ damaged beyond future use will incur the replacement fee. A separate invoice will be sent within 7 working days after return/collection if the total replacement cost of the missing/damaged item(s) exceeds the refundable deposit. Payment for the replacement fee must be made within 7 days upon receipt of the invoice otherwise Décor Artisans shall be entitled to forfeit the full refundable deposit.
CHECKING & CLEANING OF ITEMS
All items should be checked thoroughly upon receipt and any discrepancies should be notified to Décor Artisans immediately. Rental items do show signs of wear and tear. If the customer does not inspect the items upon delivery/collection, the items are deemed satisfactory and damage free. We package our items carefully to avoid breakages and damage. Please hold on to the packaging and keep it in good order, for repacking.
All rented items are to be packed and returned in their original packaging. Any loss or damage to the packaging material or boxes will incur a replacement fee.
Before returning items to us, please ensure that they are gently washed and cleaned. Please do not use a dishwasher to clean crockery and glassware. If you are unsure on how to clean a product, please contact us. Linens in particular must be gently cleaned before returning as food stains can cause mould to occur. A cleaning fee may be applicable for heavily stained items. If the items are damaged beyond repair or have non-removable stains, the item replacement fee will be incurred.
A refundable deposit
is required and is calculated based on the cost of the rental items as stated:
|COST OF RENTAL ITEMS||$1 - $50||$51 - $100||$101 - $200||$201 - $300||$301 - $400||$401 - $500|
This is to ensure that all rented items are returned in its original condition as it was rented out.
For customers who choose Self-Collection and Return, the refundable deposit is only payable in CASH upon collection of the items. The refundable deposit will be returned to you immediately when all the items are returned by the next working day and are returned in its original condition. Missing/damaged items will incur a replacement fee and deducted from the refundable deposit accordingly.
For customers who choose Delivery, the refundable deposit is to be paid upon receiving the separate invoice for the delivery cost and refundable deposit. Items to be collected immediately after the event will be counted and checked thoroughly to ensure that all items are received back in its original condition.
If there are any discrepancies, Décor Artisans will conduct a check with the customer at the site to agree on the discrepancy and the corresponding replacement fee for the item(s) will be deducted from the refundable deposit. Linens that are heavily stained and are not removable will incur the replacement fee. The refundable deposit (part or full) will be returned to you within 14 working days after the collection date via cheque.
CHANGES & CANCELLATIONS
Changes to the event/delivery date will be subject to availability and all cancellations/changes must be made in written notification to Décor Artisans. In the event that Décor Artisans and/or rental items are not available on that date, the cancellation policy set out below will be applicable.
1 month prior to event date - 100% of the total amount paid is chargeable
3 months prior to event date - 50% of the total amount paid is chargeable
4 months prior to event date - Full refund excluding admin fee