Décor Artisans is a small family-run online business, which strives to meet your party needs, whilst keeping
rental pricing low.
As such this means that orders placed require 2-3 working days to process. We will contact you via email or
phone about the availability of your order and arrange for self-collection from our warehouse in Tai Seng or if
you prefer we can arrange for a courier delivery at an additional charge.
MINIMUM ORDER QUANTITY
A minimum order of SGD 50.00 is necessary to keep our rentals going and please be aware that we will also
require a security deposit (amount depends on your final order - see below).
Rental period is 3 days on weekdays and 4 days on weekends and must be returned by the return date. For
e.g. if you are looking to rent on a Tues, pick-up is Mon and return is Weds. For weekends, if you are looking
to rent on a Sat, pick-up is on Fri and return on Mon. Alternative collection/return dates are subject to
Delivery charges are separate, transparent and depend on the logistics company. We will obtain a quote for
you once you provide us with the delivery address and required timings for delivery and return. Please state all
delivery details clearly upon checkout for an accurate quotation. If your event date falls on a Public Holiday,
additional surcharge may be applicable.
The second option is self-collection from our warehouse located in the Tai Seng area. Kindly be aware that we
are by appointment only and cannot entertain walk-ins or last-minute requests. Also we appreciate on-time collections & returns. Else we may have to charge an admin fee of $10 for late collections/returns.
SETUP OF LARGE ITEMS
For items such as the metal gazebo, or floral arch, kindly note that manpower set-up and tear-down fees will
apply. We will quote you via email when necessary.
Changes to the event/delivery date will be subject to availability and all cancellations/changes must be made in
written notification to Décor Artisans.
Should we be unable to fulfil your order (quantity or availability), we will do a 100% refund on your order.
Kindly contact us at firstname.lastname@example.org if you have a special request or questions about the rental.
A replacement fee is applicable for each item lost/damaged. This fee is stated under the item listing. By
renting, you are agreeing to be responsible for any damages/lost items and this will be deducted from the
security deposit. Excess payment due must be paid in full within 7 days on receiving the additional invoice.
CHECKING AND CLEANING OF ITEMS
Please check all items thoroughly upon receipt and any discrepancies should be noted on the collection form.
By signing off the collection form, the items are deemed satisfactory, damage free and received in good
condition. We package our items carefully to avoid breakages and damage. Please hold on to the packaging
and keep it in good order, for repacking. Before returning items to us, please ensure that they are gently
washed and cleaned. If you are unsure on how to clean a product, please contact us.
A refundable deposit is required and is calculated based on the total cost of the rental items:
Cost of items / Refundable Deposit
$1 - $50 / $50
$51 - $100 / $100
$101 - $200 / $200
$201 - $300 / $300
$301 - $400 / $400
$401 - $500 / $500
For customers who choose Self-Collection and Return, the refundable deposit is only payable in CASH upon
collection of the items. The refundable deposit will be returned to you immediately when all the items are
returned in its original condition. Missing/damaged items will incur a replacement fee and deducted from the
refundable deposit accordingly.
For customers who choose Delivery, the refundable deposit is to be paid in advance of the delivery date.
The refundable deposit (part or full) will be returned to you within 7 working days after the collection date via
cash, cheque or internet banking.
RENTAL WAIVER/RELEASE OF LIABILITY
By renting items from Decor Artisans, the rentee agrees that Decor Artisans will not be held responsible for
any incident or damages related to the rental of the items. The rentee assumes all responsibility for any
damages or injuries which may occur. This includes but is not limited to: fire caused to due incorrect
installation of rental items, accidents causing a fire, improper transportation of items.