Rent Info

RENTAL INFO

Décor Artisans is a small family-run online business, which strives to meet your party needs, whilst keeping

rental pricing low.


PROCESSING TIME

As such this means that orders placed require 2-3 working days to process. We will contact you via email or

phone about the availability of your order and arrange for self-collection from our warehouse in Tai Seng or if

you prefer we can arrange for a courier delivery at an additional charge.


MINIMUM ORDER QUANTITY

A minimum order of SGD 50.00 is necessary to keep our rentals going and please be aware that we will also

require a security deposit (amount depends on your final order - see below).


RENTAL PERIOD

Rental period is 3 days on weekdays and 4 days on weekends and must be returned by the return date. For

e.g. if you are looking to rent on a Tues, pick-up is Mon and return is Weds. For weekends, if you are looking

to rent on a Sat, pick-up is on Fri and return on Mon. Alternative collection/return dates are subject to

availability.


DELIVERY CHARGES

Delivery charges are separate, transparent and depend on the logistics company. We will obtain a quote for

you once you provide us with the delivery address and required timings for delivery and return. Please state all

delivery details clearly upon checkout for an accurate quotation. If your event date falls on a Public Holiday,

additional surcharge may be applicable.


SELF-COLLECTION

The second option is self-collection from our warehouse located in the Tai Seng area. Kindly be aware that we

are by appointment only and cannot entertain walk-ins or last-minute requests.  Also we appreciate on-time collections & returns. Else we may have to charge an admin fee of $10 for late collections/returns. 


SETUP OF LARGE ITEMS

For items such as the metal gazebo, or floral arch, kindly note that manpower set-up and tear-down fees will

apply. We will quote you via email when necessary.


CHANGES... CANCELLATIONS..

Changes to the event/delivery date will be subject to availability and all cancellations/changes must be made in

written notification to Décor Artisans. 


REFUNDS

Should we be unable to fulfil your order (quantity or availability), we will do a 100% refund on your order.


SPECIAL REQUESTS

Kindly contact us at create@decorartisans.com if you have a special request or questions about the rental.


DAMAGED/LOST ITEMS

A replacement fee is applicable for each item lost/damaged. This fee is stated under the item listing. By

renting, you are agreeing to be responsible for any damages/lost items and this will be deducted from the

security deposit. Excess payment due must be paid in full within 7 days on receiving the additional invoice.

 

CHECKING AND CLEANING OF ITEMS

Please check all items thoroughly upon receipt and any discrepancies should be noted on the collection form.

By signing off the collection form, the items are deemed satisfactory, damage free and received in good

condition. We package our items carefully to avoid breakages and damage. Please hold on to the packaging

and keep it in good order, for repacking. Before returning items to us, please ensure that they are gently

washed and cleaned. If you are unsure on how to clean a product, please contact us.

  

REFUNDABLE DEPOSIT

A refundable deposit is required and is calculated based on the total cost of the rental items:

Cost of items / Refundable Deposit

$1 - $50 / $50

$51 - $100 / $100

$101 - $200 / $200

$201 - $300 / $300

$301 - $400 / $400

$401 - $500 / $500

For customers who choose Self-Collection and Return, the refundable deposit is only payable in CASH upon

collection of the items. The refundable deposit will be returned to you immediately when all the items are

returned in its original condition. Missing/damaged items will incur a replacement fee and deducted from the

refundable deposit accordingly.


For customers who choose Delivery, the refundable deposit is to be paid in advance of the delivery date.

The refundable deposit (part or full) will be returned to you within 7 working days after the collection date via

cash, cheque or internet banking.

 

RENTAL WAIVER/RELEASE OF LIABILITY 

By renting items from Decor Artisans, the rentee agrees that Decor Artisans will not be held responsible for

any incident or damages related to the rental of the items. The rentee assumes all responsibility for any

damages or injuries which may occur. This includes but is not limited to: fire caused to due incorrect

installation of rental items, accidents causing a fire, improper transportation of items.