Customer Service

It is important to keep our customers happy and if you do not find the answers that you are looking for, GET IN TOUCH and we will try to get back to you within 48 hours after receiving your email. Orders, collections and returns are during business hours and by appointment only. 


BUSINESS HOURS

Monday to Friday: 12.00pm - 8.00pm. For consultations on weekends, it will be subject to our Creative Planners' availability. Our online store is available 24 hours. 


PRICING & ORDERING 

All prices stated are NETT and in Singapore Dollars (SGD).

To place an order, simply click on the selected item, add it to the shopping cart and continue shopping. Once shopping is completed, proceed to the shopping cart for checkout. Please ensure that all information are correct before confirming your order.

No amendments can be made after confirming your order, it is best to check through your items carefully before confirming. Items will only be reserved once payment has been received.  

You are not required to register for an account to place an order. Simply checkout as "Guest". However, we do encourage you to join as a Member as you'll get to enjoy exclusive discounts on the items as well as our Business Partners! To register for membership, kindly click on BE A MEMBER to join!


COLOURS

Colours will vary slightly due to the manufacturing process specific to each item. Items seen on the online catalogue do not always represent an identical colour match to the actual item. These colour variations are dependent on monitor settings and also the lighting when the photo of the ii is taken. If a product is not what you expect, please contact us and we will do our best to assist you. We do not do any refunds due to incorrect colours.


PAYMENT & SECURITY

We accept Bank Transfer and Paypal. For Bank Transfers, please send us a snapshot of your payment for verification. A 5% admin fee is payable in addition to the total amount. 


SHIPPING

Currently we only ship within Singapore. For shipping of sale items, please refer to SHIPPING.  For shipping of rental items, please refer to RENT INFO.


REFUNDS AND EXCHANGES

Please contact us as soon as possible if there's any issue with your order. We will do our best to assist you. For purchase items, you must contact us within 5 days after receiving your item. For rental items, you must contact us immediately upon receiving your items. 

Please note that there are certain items that cannot be returned/refunded such as Eternal Roses, personalised items as per order or any other perishable items. For returns and exchanges, we only accept goods that are unused, unopened, undamaged and returned within 7 days of the delivery/collection date. Any delivery or processing fees will not be refunded. No returns/refunds will be accepted without prior approval. If a product is damaged due to shipping, please email us with a photo of the damaged product. We do not refund on rental items once the items have left our premises. For more information on the Rental Terms & Conditions, please refer to RENT INFO.


PRIVACY

Your privacy is important to us. We commit to keep all your personal information confidential and secure. The only occasion where we will supply your delivery address to a third party, is to facilitate delivery of your orders. Please read our PRIVACY POLICY for more information.


COPYRIGHT

All materials on our website, Facebook, Instagram and Pinterest including photographs, designs, layouts and graphics are owned by Decor Artisans Pte Ltd or our respective suppliers & business partners. Any unauthorised use of our materials is prohibited. You may use our photographs, provided there is a link to the source and Decor Artisans is credited. Please contact us if in doubt.


DISCLAIMER

While we make every possible effort to ensure the accuracy of the information on our website and marketing materials, we do not provide any warranty or guarantee as to the accuracy of that information. We reserve the rights to make any necessary changes without prior notice. 


LIABILITY

Decor Artisans accepts no responsibility for any injury caused to any person/s or damage caused to any property of the customer resulting from purchase or rental of our items.